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PlaceMakers
PlaceMakers

Terms & Conditions

 

1. MEMBERSHIP

  • Know How Card programme membership is free.
  • Members will be issued with a Know How Card. The Know How Card is not a credit card.
  • Your Know How Card is the property of PlaceMakers and must be returned on request.
  • To be eligible for Know How Card benefits, you must present your Know How Card every time you make a Qualifying Spend. (See paragraph 4 below for what we mean by Qualifying Spend). Presentation of proof of purchase subsequently will not be accepted.
  • If your Know How Card is lost or stolen, notify PlaceMakers immediately. Replacement cards will be provided upon request, but charges may apply.
  • As a PlaceMakers Know How Card member, you authorise PlaceMakers to send you material to inform you of special offers, benefits, and information relating to the operation of the Know How Card programme.
  • Friends or family members may use your Know How Card.

 

2. KNOW HOW CARD VALUE TIERS

  • From time to time, you may be invited to upgrade your Know How Card to a higher "value tier" based on your Know How Card Qualifying Spend and the number of Know How Card transactions in a 12-month period. The 3 tiers in the Know How Card programme are:
    • DIY = standard membership.
    • DIY Plus = $500 Qualifying Spend or more & 3+ transactions in a 12 month period.
    • DIY Pro = $2,000 Qualifying Spend or more & 6+ transactions in a 12 month period.
  • DIY Plus and DIY Pro provide additional benefits including special value offers exclusive to each tier.
  • To confirm your promotion of DIY Plus or DIY Pro status, you must log in to the Know How Card website, opt in to receive email and communications and select the preferences associated with that tier.
  • Once confirmed, you will remain on the highest tier you qualify for, for a period of 12 months, after which your tier will be re-calculated based on your Know How Card Qualifying Spend and the number of purchases for the previous 12 months.
  • If you opt out of receiving email communications your value tier will revert to Know How Card DIY status.

 

3. BONUS VOUCHERS

  • Know How Card holders will earn a $25 Bonus Voucher for every $250 of "Qualifying Spend".
  • We will keep a record of your Qualifying Spend as it accumulates. You can view it online using your member number and password at www.placemakers.co.nz/knowhowcard
  • We may remove Qualifying Spend from your record where a refund was given.
  • Vouchers are issued in $25 denominations only.
  • If you don't use Qualifying Spend within 12 months of the date of that spend it will cease to be Qualifying Spend.
  • Bonus Vouchers expire 6 months after issue, if not redeemed. Expired vouchers cannot be re-issued.
    (NB. Bonus Vouchers issued prior to 1st of August 2010 expire 3 months after issue.)
  • Bonus Vouchers are not redeemable for cash and no change will be given if the total amount of the Bonus Voucher is not spent at the time of redemption.
  • Know How Card Bonus Vouchers will only be issued to the registered card holder.
  • Bonus Vouchers are issued monthly and will be delivered to you by post or, if you allow us to communicate by email, you can opt to receive them electronically.
  • DIY Plus and DIY Pro card holders can choose to benefit from Bonus Vouchers being calculated daily and receive electronic Bonus Vouchers by email and/or txt.
  • Electronic Bonus Vouchers are not transferable. Your Know How Card must be presented along with your electronic Bonus Voucher number/s in order to validate the voucher, and redeem it.
  • Lost or stolen Bonus Vouchers will not be re-issued. Bonus Vouchers received by post may be redeemed without presenting your card, and therefore should be kept in a safe place to reduce the risk of being lost or stolen.
  • There are some limits on what you can use your Bonus Vouchers for (see paragraph 4 below).

 

4. QUALIFYING SPEND

  • Most purchases made at PlaceMakers will go towards Qualifying Spend for Bonus Vouchers and, similarly, you can use Bonus Vouchers for most kinds of purchases. However, the following are exceptions:
    • i. Local Branch promotions, like discounts for damaged goods or marquee sales
    • ii. Frames, trusses & mid floors
    • iii. Freight costs
    • iv. Ready mix concrete
    • v. PlaceMakers Gift Vouchers
    • vi. Purchases using EECA Clean Heating Grants and related products
    • vii. Products where trade or special quoted pricing applies
    • viii. Deposits will contribute towards vouchers, but only when full purchase is completed. Vouchers cannot be used as deposits.
  • Please note, from time to time, other product lines may be excluded from Qualifying Spend and / or voucher redemption.
  • Cash, EFTPOS and credit card purchases all contribute towards Qualifying Spend (subject to the above exceptions), however, the following kinds of payments will not:
    • i. Purchases made with PlaceMakers Gift Vouchers
    • ii. Purchases charged to PlaceMakers charge accounts
    • iii. Purchases charged to GE CreditLine Card
    • iv. Purchases made with Bonus Vouchers.
  • For purchases made partly with Bonus Vouchers, only the part not paid for with Bonus Vouchers will contribute towards vouchers.

 

5. OTHER BENEFITS

  • Hirepool currently offers Know How Card members a 15% discount on hire and purchases other than those on promotion.
  • Where Know How Card members are offered benefits by retailers other than PlaceMakers (e.g. Hirepool), that retailer's terms will apply, and the amount of the discount may be changed at any time without prior notice.

 

6. OTHER THINGS YOU NEED TO KNOW

  • You must notify PlaceMakers of any change in your circumstances, (e.g. address), which may affect the accuracy of the information provided by you to PlaceMakers. You can do this by one of the following:
  • The Know How Card may be used at any PlaceMakers branch nationwide.
  • Use of the card constitutes acceptance of these terms and conditions and PlaceMakers' Standard Terms of Trade available at www.placemakers.co.nz/knowhowcard.
  • If you do not wish to be bound by these terms and conditions, you may return your card to cancel your membership.
  • PlaceMakers means Fletcher Distribution Limited; however, any other entity and/or person (or their successors or assigns to the foregoing) authorised (whether previously, now or in the future) to trade under the name PlaceMakers and Fletcher Distribution Limited (whether jointly or severally) will be entitled to rely upon these terms and conditions as applying to them. Fletcher Distribution Limited administers the Know How Card programme on behalf of PlaceMakers' branches.
  • Privacy Act: In accordance with the Privacy Act 1993, all the information you have provided to PlaceMakers on the Application Brochure will be used strictly for the purposes of issuing you with a Know How Card, administrating the programme and for PlaceMakers Know How Card promotional activities. You have the right to access and request correction of your personal information. To do so, please notify PlaceMakers in accordance with the notice provisions above.
  • Termination: PlaceMakers reserves the right to terminate membership of the programme, without notice and for any reason. PlaceMakers reserves the right to suspend, modify, alter or terminate the Know How Card programme (including the terms and conditions of the programme and membership) at any time, for whatever reason with or without notice and is not liable for any resulting loss of rewards or benefits should this occur.
  • A card holder may at any time terminate their membership in-store or by returning their card to PlaceMakers, Private Bag 14942, Panmure, Auckland 1134. If you terminate your membership of the programme, all your membership benefits and obligations relating to the Know How Card will cease (including any Qualifying Spend existing at that time).

    Except to the extent that you have rights under the Consumer Guarantees Act, Fletcher Distribution Limited does not accept any liability (whether arising under contract, tort, statute or otherwise) to you for any loss, damage, cost or expense you suffer or incur arising from your participation in the Know How Card programme or the supply or use of (or inability to supply or use) a Bonus Voucher or other benefit offered under the programme.
PlaceMakers
PlaceMakers
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